1. Overview and Scope
Countrywide Appliance ("we", "us", "our") respects your personal privacy. This Privacy Policy describes how we collect, use, and protect your information when you access https://countrywideappliance.com, call our telephone dispatch desk at (725) 550-4700, or interact with our nationwide technical referral and diagnostic coordination service.
2. Information We Collect
We collect information necessary to coordinate on-site diagnostic service appointments and provide customer support:
- Contact Information: Full name, service street address, ZIP code, telephone number, and email address.
- Appliance & Service Details: Brand, appliance type (e.g., refrigerator, washer), model number, reported malfunction symptoms, and error codes.
- Communications: Audio recordings and written transcripts of incoming telephone inquiries to our dispatch line for quality assurance and training purposes.
- Automated Device & Analytics Data: IP address, browser type, referring URL, operating system, and anonymous interaction timestamps collected via server logs.
3. How We Use Your Information
We use your information exclusively for legitimate business purposes:
- Matching your service request with a qualified, independent local appliance technician in your municipal jurisdiction.
- Transmitting service address and appliance defect descriptions to the scheduled field technician to prepare appropriate OEM replacement components.
- Sending appointment confirmation notices, two-hour arrival window alerts, and invoice documentation.
- Responding to consumer warranty claims under our standard 90-day parts and labor coverage policy.
- Complying with municipal, state, and federal trade regulatory obligations.
4. Disclosure of Information to Third-Party Service Providers
Countrywide Appliance functions as a diagnostic dispatch and technical referral coordination network. To fulfill your service request, we share necessary details (name, service address, phone number, and reported symptoms) with independent third-party local service providers and certified technicians operating in your geographic area.
We do not sell, rent, or trade your personal information to third-party data brokers or marketing aggregators.
5. Telephone Communications & TCPA Consent
By initiating a telephone call to (725) 550-4700 or requesting diagnostic dispatch, you consent to receive telephone calls and text messages from Countrywide Appliance and our assigned local technicians regarding your repair request. Consent is not a condition of purchase, and you may opt out of SMS messaging at any time by replying STOP.
6. Data Security and Retention
We maintain industry-standard physical, electronic, and procedural safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure. Customer service records are retained only for the duration required to service warranties and fulfill accounting requirements.
7. State-Specific Privacy Rights (CCPA/CPRA, CPA, VCDPA)
Residents of California, Colorado, Virginia, and other jurisdictions with applicable data privacy statutes maintain the right to:
- Request disclosure of the specific pieces of personal information collected about them.
- Request deletion of their personal information, subject to legal and warranty retention exemptions.
- Opt out of the sale or sharing of personal data (Countrywide Appliance does not sell personal data).
To exercise your privacy rights, contact our privacy compliance desk at (725) 550-4700 or write to our support desk via our Contact Page.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:
Countrywide Appliance Service
Direct Hotline: (725) 550-4700
Website: https://countrywideappliance.com
Coverage: 24 States Nationwide